Shipping policy

Shipping policy

Shipping and delivery

-Delivery: where and when?

We deliver products Monday to Friday from 9am to 6pm. We do not deliver on certain public holidays. We can only fulfil the delivery of an order if the delivery address is a home or office located in one of the countries mentioned in the list of countries available in the Delivery menu.

In order to collect the parcel, you must ensure that someone is at the address. This service does not include the option of scheduling or making an appointment, so the parcel will be delivered without prior contact from the carrier. We do not guarantee this deadline during periods of promotions, sales, Christmas or stock-outs.

A delivery is considered to have been made or a product is considered to have been delivered when the delivery receipt is signed at the agreed address.

Delivery times

If you confirm your order on a working day by 12 noon and pay by credit card or Paypal, your order will be dispatched the following working day (weekends and public holidays are not considered working days). If you choose to pay by ATM reference, despatch is less efficient as we will only despatch your order once we have received payment. This can take between 5 and 7 days.

Ericas® shall not be liable for failure to fulfil, or delay in fulfilling, any obligation that is due to a force majeure event, i.e. an event, act or omission beyond its reasonable control (Force Majeure Event - which comprises any event, act or omission beyond the reasonable control of the "Seller").

We will endeavour to deliver on time to the extent commercially reasonable. As a rule we always do this, however we cannot guarantee timely delivery.


Partial deliveries

Whenever possible, we will endeavour to deliver everything in one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to) if part of the order is delayed or not available. In the event that we split the order, the customer will be notified by e-mail of our intention to do so. The e-mail address provided by the customer at the time of purchase will be used for this purpose.

Inspection upon delivery

Upon delivery, the customer must inspect the packaging for any damage. If they find that the products are damaged, the customer should not accept delivery of the order, which will be returned. Ericas® will reimburse the amounts paid for the order and transport once the warehouse has received and completed the returns process.



Any claim for non-receipt of an order must be made within a maximum of 30 days from the date the order was placed. After this period, Ericas® cannot be held responsible for the loss of the order.





Shipping fees

Shipping rates are applied per order. The exact price of each delivery depends on the country of delivery. For more details on the shipping price per country, please consult the Delivery menu on the website.



Free shipping

If the customer places an order whose value exceeds the minimum order value set for their country or campaign, shipping will be done free of charge, i.e. free of charge.